About Us

AJ Grant Restorations is one of the most experienced and reliable accredited services provider for insurance claims and disaster relief. The AJ Grant Restorations team has over 30 years restoration experience in fire and flood. AJ Grant Restorations are trusted by Australia's largest insurance companies to successfully restore their client's contents and property back to its original condition.
Due to growth with Australia's major insurance companies AJ Grant Restorations is seeking a Claims Assistant based in Warners Bay, Newcastle.

About The Role

An exciting opportunity exists for Claims Assistants who are responsible for supporting the Technicians and Project Manager . You will uphold the administration of the claim process by ensuring the process is done from start to finish. This role will see you deliver the utmost support to our internal business whilst providing exceptional service to our external clients.

In this role you will:
- Maintain client satisfaction, adhering to Service Level Agreements in order to achieve set KPI's
- Ensure AJ Grant procedures and processes are followed by utilising all available technology/ infrastructure provided by Group
- Liaise with Technician and contractors to ensure the completion of assessment reports within a timely manner
- Register new jobs/re-attends
- Submit reports/quotes
- Follow-up relevant clients seeing responses to claims enquiries
- Follow-up customers for outstanding information in order to progress the claim
- Action emails and alerts

We Require From You
- Excellent communication and customer service skills
- Outstanding time management capabilities
- Be highly motivated to achieve results
- Ability to work well in a team environment
- Intermediate computer skills and competent in Word, Excel and Outlook
- Insurance industry experience would be advantageous but not necessary

We Will Offer You
- An attractive Remuneration Package
- Training – we pride ourselves in helping you realise your full potential
- Great Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career – as our Company grows, so do the opportunities for our people

Only shortlisted applicants will be contacted

2 weeks ago

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