Our client is a successful ASX listed consumer durables company. In this customer service focussed role you will coordinate warranty claims received from various sources to ensure they are resolved in an efficient and cost effective manner with reference to service targets. Ultimately your aim is to help increase company sales through outstanding service levels.

Responsibilities to include:
Customer Service

  • Provide proactive and outstanding customer service and product advice and support of a technical nature to customers in resolving product warranty issues.
  • Ensure all information is obtained and entered accurately into the relevant system fields.
  • Ensure all key Service Agents meet SLA's.
  • Assist in reviewing and updating procedures and ensure that procedures are known, understood and followed.
  • Review warranty claims data bases and associated systems to ensure claims are being managed effectively.
  • Produce accurate purposeful monthly reports and statistics in a timely manner.
Desired Experience
  • On the job experience in a similar role and/or qualifications in plumbing or equivalent (preferred but not essential).
The environment is professional and friendly and the office is at Norwest Business Park. To progress your application please apply below - resumes in Word format please.

2 weeks ago

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