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About our Business

Exciting times ahead for Optus… The way we use technology to connect, communicate and consume content is changing, and so are we. We continue to look for increasingly innovative ways to use technology and connectivity to improve our customers’ lives and businesses. Our ambition is to deliver game-changing customer experiences .

The Channel Experience & Transformation (CE&T) team is a critical enabling team within the Optus Customer organisation. It supports ~8000 people across all our Consumer channel touch points in our Branded Retail, Non-Branded Retail, Customer Operations and DigiSales channels. The CE&T objective is to provide an optimum Omni-channel experience for our customers , introduce new innovation and transform our Consumer channels to drive simplicity and low effort for our customers and frontline teams.

In support of the CE&T Planning & Delivery team , the Customer Business Process Management (BPM) team has the responsibility for the delivery thought leadership, planning, execution and governance of establishing and operationalising the BPM methodology with the Customer organisation, while supporting the design, development, improvement, documentation and storage of all business processes.

The Business Process Analyst and Modeller support the Project/Program Manager to drive the BPM governance and execution to deliver streamlined process designs, and inputs those designs into the ARIS tool. This role reports directly to the Manager, Business Process Management, and Planning & Delivery.

Are you ready?

The Business Process Analyst and Modeller will have key relationships with functional process owners, project managers and the wider project core team, and will ensure tight project management fundamentals and practices are in place to reach key project outcomes. They will therefore have strong communication, collaborative, influencing, stakeholder management and analytical skills.

What makes you perfect for this role?

Tertiary qualified in a business or related discipline, you will have strong practical experience (Telecommunications industry desirable) gained in a diverse process management function within a large organisation utilising enterprise level BPM tools (e.g. ARIS). With strong change management experience and the ability to deal with stakeholders at all levels of a business, you will ideally have the ability to deal with frontline channel staff at all levels.

Additionally, formal professional qualifications (e.g. CPP) are highly advantageous and you will have advanced IT literacy, analysis and reporting expertise.

Please note that this is a fixed 12 month contract.


7 days ago

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