Seeking an experienced CRM Business Analyst to join our client’s program to assist with multiple system integration, automate processes through workflow functionality and on-board additional internal customers.
You will be responsible for driving business analysis, documentation, configuration and testing across multiple concurrent projects. You will have strong experience Oracle Service Cloud workflow and integration experience.
To be successful, you will have:
Demonstrable experience within Oracle Service Cloud projects requiring integration and business process workflows for large, complex organisations
Adept skills at capturing and documenting business requirements and converting them to use cases and functional / non-functional requirements
Solid end to end business analysis skills working across all phases of the SDLC lifecycle right from discovery phase to post implementation.
Strong Process mapping / BPMN skills and ability to understand and document “AS IS” and “TO BE” processes
Prior experience in Data analysis and data cleaning activities in a project environment
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Neeha Avasarala at Clicks IT Recruitment on (03) 9963 4817 quoting reference: NA180750
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