Federal Government Department seeking an experienced Client Support Coordinator.
Your new company
In order to assist the growth of this already large Government organisation, an extra client support coordinator role has been created to manage the workflow.
Your new role
As a Client Support Coordinator your main duty will be providing support to clients by way of directing them to the team or organisation that will be best placed to meet their demands, you will then undertake all the administrative duties that follow the phone call. The clients that you will be dealing with will often be distressed which means you will have to handle potentially sensitive information whilst showing empathy to said client. You will have to learn frameworks and parameters in which the organisation works within and be able to apply them to any phone call's you may have with clients. You will also be expected to record and maintain comprehensive case notes for all actions and communications that have been undertaken.
What you'll need to succeed
To succeed in this role you will have the ability to show empathy to distressed clients. You must be able to make comprehensive notes, recording all interactions you have had with clients. You must be able to work under pressure, set yourself goals and manage your time efficiently. You will have experience in supporting clients and also with administration support.
What you'll get in return
You will get the opportunity to work in a fast growing Government organisation. You will be presented with the opportunity to grow and develop your skills in this progressive Government department whilst earning $35ph.
What you need to do now
If you're interested, click 'apply now' to forward an up-to-date copy of your CV to Jack Lee via [email protected], or call directly on 0282269838.
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