The Asset & Pricing Client Service team aligns quality services provided by Asset & Pricing Services (APS) to the needs of our clients by representing APS at the highest level for consumers of our services by learning and anticipating business needs of our clients through collaborative efforts, then engendering the appropriate urgency to all parties involved in service issues and change. The consultant role leads, owns and is ultimately accountable for the client service experience for Northern Trust’s clients.
As the primary client service contact and first point of escalation for clients and internal operations teams, the consultant takes ownership of the issues and will assess, coordinate and manage the issues with the assistance of the relevant internal teams.
The consultant must exhibit an ability to work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service excellence.
The consultant must foster close relationship with their clients, both internal and external in order to understand their requirements and expectations and to take accountability for the resolution of issues.
The consultant has a high degree of autonomy in the management of their client base and must be able to exercise reasonable judgment regarding the escalation of issues.
The consultant is the intermediary between both internal and external clients and the Northern Trust asset pricing and asset coding teams. Full accountability for the service delivery relationship with their assigned clients, including but not limited to:
Specialist - Client Operational and Reporting Solutions (CORS)Northern Trust - Melbourne, VIC
Supports sales and development efforts through the selective review of RFPs and participation in sales and due diligence meetings....Read More2 days ago
Consultant - Asset Pricing ServicesNorthern Trust - Melbourne, VIC
Quarterly check ins with key clients on Asset & Pricing Services concerns. Able to serve as a key subject matter expert and mentor to other more junior level...Read More2 days ago
Sr. Analyst - Investment PerformanceNorthern Trust - Melbourne, VIC
Minimum 3 to 5 years of related trust or investment industry experience. Works with relevant partners to ensure the accuracy and timeliness of all information...Read More2 days ago
Fund Accounting ConsultantNorthern Trust - Melbourne, VIC
Technically competent to act as first point of reference for day-to-day queries, and serves as a liaison to related areas....Read More2 days ago