Our client is one of Australia's leading life Insurers based in the heart of Sydney CBD.
The primary focus for this role is to receive incoming calls from customers that are looking to cancel their policy or pro-actively contact customers with lapsed policies to ensure that the customer's policy remain with the organisation where feasible.
The main responsibilities of this role will involve:
Pre-qualify and act on retention opportunities
Contact customers who have lapsed policies, to offer support, customers payment solutions and/or to inform them of the policy start up or renewal requirements
Record and capture all activity and results against each contact record,
Ensure that all communications are conducted with professionalism, that transactions are performed in a compliant manner and in accordance with company policies and procedures, also aligned to industry legislation
Working towards individual KPI's and ensuring they are met The ideal candidate will have:
Tele-sales or Tele-marketing, Call-Centre experience (inbound or outbound)
Telco, Financial services, banking, insurance backgrounds are all welcome
Call Centre systems experience
RG146 Qualified or a willingness to complete which our client will pay for
Able to perform premium or relevant calculations competently/accurately
Problem solving & customer needs analysis
Excellent Verbal and written Communication skills If successful you will enjoy having artful conversations with customers by understanding their needs, asking the right questions and finding solutions.
This is a great opportunity to step up in your career.
If this is you please apply now and send your CV to [email protected] or contact Heena on # 0425335920
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