Customer Care Consultant job's in Melbourne's CBD
Your new company
This is one of Australia's leading commercial, rural and personal lines insurance brands and a major provider of workers compensation insurance. They're seeking Customer Care Consultant's to join their Claims Division within their CBD location.
Your new role
In your new role you will be responsible for providing exceptional customer experience and maximise sales and retention opportunities by identifying customer needs. You will also be responsible for updating customer policies as per their requests, cross sell and up sell to our customers to better meet their insurance needs. In addition, you will live the company purpose by providing certainty to every customer by being there for them when they need as well as the availability to manage telephone and other customer enquiries at scheduled times.
What you'll need to succeed
You will have prior experience in customer service, be passionate about helping others and being empathetic to those in their time of need. You will also have the ability to cross sell and up sell, be able to demonstrate strong organisational and time management skills as well as demonstrate your ability to think outside of the box.
What you'll get in return
In return, you will receive a full time permanent position for a fantastic company. In addition to a diverse and inclusive culture, you will also receive 13% superannuation, 50% insurance discounts, flexible work and leave options. You will be working 37.5 hours per week, on a rotating roster between 8am and 8pm Monday to Friday. You will also get 2 weeks paid training, Monday to Friday 9.00am to 5.00pm from the start date.
What you need to do now
If you're interested in this role, we would be delighted to hear from you! Please click 'apply now' to forward an up-to-date copy of your CV. Alternatively, please contact us on 9604 9642 to speak to Steph Havard about this vacancy.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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