The customer service officers are the face of the organisation and will interact with more patrons and clients than any other role in the facilities. As the customer service officers represent the organisation to the greatest number of people it is vital that they hold up the values of the YMCA; Respect, Responsibility, Honesty and Caring. The Customer Service Officer role will also involve advocating for the facility as well as each patron.

There is a strong emphasis on the team culture at the Boroondara Leisure and Aquatic Facilities. You will join a team that values work life balance and appreciates the importance of the social aspect of work. Each team member will receive upskilling in sales skills, customer relation skills and administration practices through responding to membership enquiries, customer requests, member feedback and general administration tasks.

You will be employed at one centre across the Boroondara sites, please specify your preferred centre in your cover letter. It is a requirement for the role that you are available to work consistently and frequently over the Christmas and New Years break.

About the centre:

The Boroondara Leisure and Aquatic Facilities are state of the art and provide health club, swimming lessons, crèche, holiday programs, birthday parties, group fitness classes, sporting courts and more! We work in partnership with the City of Boroondara. The Four centres are busy community hubs providing a fast paced environment with learning opportunities to any team member looking to develop Customer Service skills.

Selection Criteria:

Knowledge & Experience:

  • A knowledge and understanding of the YMCA’s Child Protection Policy is required prior to commencement
  • Proven experience in customer service is desirable.
  • Applicants will be required to commit to a minimum of 2-3 shifts rotating per week on an ongoing basis. The centres are open 7 days a week with times specific to each centre. Early mornings and late nights to be expected.
  • First Aid Level 2 and CPR
  • Pool Lifeguard Award will be highly regarded
  • Working with Children Check
YMCA Victoria is committed to safeguarding children and young people. We require all applicants to undergo an extensive screening process prior to appointment, and successful applicants must comply with the YMCA’s Safeguarding Children and Young People Framework. Visit our website for further information.

Selection Criteria
  • Current CPR
  • Level 2/Senior/Apply First Aid
  • Working with children check

  • Pool Lifeguard Award

3 days ago

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