Permanent Full Time Location: Melbourne - Inner Suburbs & CBD
Categories: Analyst, IT, Team Member

Digital Business Analyst – Customer Technology Digital Services Your new team

The Digital Direct Services team develop mobile applications and front end web applications across all brands. User Experience Design (UXD) is key to a great customer experience and is at the centre of everything we do.

Role summary

We're currently looking for an experienced Business Analyst/Technical Analyst with mobile app development experience and a keen interest in UXD to join the Digital Direct Services team in Melbourne.

Main accountabilities

  • Liaise with business stakeholders in order to understand, analyse and articulate functional requirements and lead the facilitation of business and system solutions.
  • Undertake solution analysis including design, costing, co-ordination and specification activities ensuring that requirement deliverables meet business needs and expectations.
  • Facilitate workshops, collaborative design sessions and perform customer journey mapping directly with product owners and stakeholders at all levels of the organisation.
  • Proactively identify and create proposals for UX and Systems improvements, contribute to design and implementation of UX Strategies and to the development of the UX Roadmap.
  • Use User Experience Design principles to shape how hundreds of thousands of our customers interact with our services day-to-day.

Required skills and experience
  • 3+ years' experience working as a Business Analyst/Technical analyst
  • Mobile app and software development lifecycle experience
  • A passion for innovation, Agile and delivering exceptional customer experiences and good working knowledge of UXD principles
  • Experience facilitating workshops and collaborative design sessions
  • Requirements gathering and analysis using Agile techniques
  • Experience using development software tools such as JIRA, Confluence, etc.
  • Strong understanding of website design and CSS principles and ability to work directly with developers to make design changes quickly in working code (SQL/Java advantageous)
  • Understanding of information architecture principles and ability to apply that understanding across different channels of interaction such as web, including responsive and native mobile
  • Strong consulting skills, business acumen and technical excellence – ability to grasp business problems, engage with stakeholders, build solutions and collaborate/engage with varied domains

What Suncorp will offer you in return
  • Join an ASX15 market leader that is home to 11 brands and helps 9 million customers create a better today
  • Diverse and agile workforce with a strong focus on developing capability and supporting career development
  • Flexible and fun non-standard work environment with an inclusive family feel to the team
  • Drive your career forward in a team of high performers with top capability in digital
  • Complex, challenging and varied work – you will learn and experiment with new things every day
  • Attractive remuneration and enviable corporate and life-style benefits

How to apply

Click to apply/refer a friend or contact Amelie Sentin on 02 8121 3225 for more information.


Advertised: 19 Oct 2016 AUS Eastern Daylight Time
Applications close: 16 Nov 2016 AUS Eastern Daylight Time

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