Job no: 939788

Work type: Full time

Location: Melbourne

Categories: Facility Management

Programmed Facility Management is a leading provider of facility maintenance and asset management, engineering, construction and maintenance services.

We are seeking a person to fill the role of a full time Facilities Coordinator . Based in our client offices in Carlton , and reporting to the Contract Manager you will be responsible for:

This role will be responsible for the day to day administration functions and the coordination of services, such as allocation of work orders, reporting, invoicing and customer projects.

The Facility Coordinator will assist the Contract Manager in the preparation of weekly and monthly reporting relating to help desk operations and service delivery activities. Participation in client meetings and other related forums may be directed by the Management Team.

Key responsibilities include:
Ensure that Programmed Facility Management Policies and Processes are adhered to.

Ensure that the maintenance plan is adhered to

Develop an excellent working relationship with the client

Prepare information for inclusion into the specified reports

Monitor progress and anticipate completion for all service requests

Establish and manage approved contractor listing including licences, permits and inductions and external audit schedules

Receive requests for services from customers

Communicate with customers where required and support the service delivery team in maximising customer satisfaction

Record customer comments/complaints

Assist in the management of subcontractors

To be successful in this role you will need to demonstrate:
Administration skills

Experience in the facilities administration/ help desk related activities

High level of customer service skills

Experience in the management of staff and sub contractors and suppliers

Well developed skills in Microsoft Word, Excel and Outlook

Effective written and verbal communication skills

Strong organisational capabilities with attention to accuracy and detail

A strong customer focus and an ability to build strong customer relationships.

An ability to work autonomously within a team environment

A trade based qualification would be an advantage

If you feel you meet the above requirements and seek a career in a well established progressive company, !

Programmed provide a supportive work environment with a variety of employment benefits, including access to a discount benefit scheme, paid parental leave and employee share plan .

Programmed supports a workplace culture of zero harm and encourages this in all that we do.

Aboriginal and Torres Strait Islanders are encouraged to apply.

Advertised: 17 Oct 2016 AUS Eastern Daylight Time

Applications close:

7 days ago

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