This is your opportunity to work with one of the world’s fastest growing, leading life science product and instrumentation providers. The company represents a brand that speaks volumes in today’s Australian research, medical and academic market. This innovative technology leader offers a refreshing customer and patient focused approach, allowing them to become one of Australia’s most reliable and trusted products of choice.


The main role of the Field Service Specialist is to provide on-site installation, training, troubleshooting, service/maintenance, and repair and support of complex equipment and systems on all levels (hardware and software) to a wide range of our clients customers. You will deliver the highest levels of customer service and support and will use your consultative approach to gain trust and good relationship status with your clients.

The following duties are expected in the role:

  • Install, maintain, repair and support equipment on all levels (hardware, software and applications)
  • Maintain and develop positive relationships with customers
  • Utilize relevant databases to input and provide information that will increase effectiveness
  • Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc
  • Assist in the development and maintenance of reference customers
  • Assist in Meeting/exceeding sales targets in relation to maintaining high customer satisfaction
  • Actively promote and sell Field Service products
  • Give active feedback to Sales, Global Product Support and your team/management
  • Manage effective available time and resources
  • Provide cross-border/district/region support when required
  • Positively represent the company in front of the customer
  • Ability to lift ~50lb or 25kgs
  • Will require work with hazardous substances such as acids and solvents and to work in biological laboratories up to BSL3.

You will have a scientific education preferable within the life sciences industry coupled with maintenance and servicing experience of automated instruments within the life science industry.

Interpersonal Skills:
  • Good written and verbal English language communication skills
  • Good interpersonal skills
  • Ability to work both independently and in a structured working environment

To be successful in your application you must possess a Scientific degree/education in Life Science and will have reasonable product knowledge within the Life Science industry /markets preferable, Automation experience.
It is preferred that you will have a minimum of 2 years’ service and support experience in a comparable position within the after sales service business in the Life Science industry/markets, or equivalent experience maintaining instrumentation. A valid drivers license and Passport and willingness to travel, national and internationally is essential.

5 days ago

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