AJ Grant IT is a growing Managed Services company providing IT Services for businesses throughout the Sydney region.
AJ Grant IT is expanding its team and is seeking a Help Desk technician for a full time role, based in our Kirrawee office, Sutherland Shire .
As the Help Desk Technician, you will be maintaining the design, integrity and implementation of our client's IT infrastructure, as well as handling first and second level support of service requests, along with the following duties:
- Resolving level 1 to 2 technical issues and fulfilling requests in a timely manner
- Be a point of contact for incoming requests via email and phone
- Be able to multi-task and adapt to changes quickly
- Monitoring of business critical systems and identifying and resolving potential issues
- Prepare new hardware for our Clients and Implement
- Travel to client sites if required.

What We Require from You
- Minimum 2 years experience in a Help Desk environment
- Excellent communication and customer service skills
- Ability to follow and document standardised procedures and processes
- Excellent written and oral communication skills
- The ability to work independently and take initiative in a fast-paced environment
- The ability to prioritise workloads and handle a high volume of allocated service calls
- A solid work ethic and the desire to learn and develop
- Be highly motivated and achieve outstanding results
- Previous experience with a Microsoft environment
- Previous experience with VMWare environments desirable but not essential
- Experience in using ConnectWise and Labtech desirable but not essential
- Experience with Mitel IP telephony desirable but not essential

Only shortlisted applicants will be contacted
No agencies please

1 weeks ago

Related jobs

Estimator - Major Loss
AJ Grant Group - Sydney, NSW

Relevant Building & Supervisor Qualifications/ Licenses. Maintain knowledge of current building regulations and industry practices....Read More

1 weeks ago

Contract Administrator - Building Insurance Services
AJ Grant Group - Sydney, NSW

Tertiary or trade qualification in building an advantage. Relevant WH&S Induction Construction Cards. Competent in all Microsoft Office applications....Read More

1 weeks ago

Project Manager - Major Loss Insurance
AJ Grant Group - Sydney, NSW

Certificate IV in Building is a minimum. Relevant Building & Supervisor Qualifications/ Licenses. Relevant WH&S Induction Construction Cards....Read More

1 weeks ago

Major Loss - Supervisor/Estimator
AJ Grant Group - Perth, WA

Current valid drivers licence. Implement check points for all tenders. Trade or tertiary education in Building and/or Estimating....Read More

1 weeks ago

Admin/Customer Service Assistant - Restoration Claims
AJ Grant Group - Newcastle, NSW

Follow-up relevant clients seeing responses to claims enquiries. Follow-up customers for outstanding information in order to progress the claim....Read More

1 weeks ago