One of our large government client is seeking an experienced ITSM Service and Process SME , to fill a contract role. Ideally, looking for a candidate who is ITIL Certified, with proven experience and background in Service Management, ITSM Process. This is a Long Term Contract position based at the Sydney CBD.

Extensive experience in ITSM Service Design
ITIL Certification – Preferably Expert Level
Extensive experience in defining, implementing and Re-Engineering ITSM processes with key focus on achieving business outcomes
A thorough understanding of Service Desk Models and Processes
Demonstrated ability in problem solving, strategic thinking and issues management
Team player with strong interpersonal skills that demonstrate a proven record of success in influencing and negotiating with multiple stakeholders to manage and resolve complex issues and disputes
Ability to operate within the values of impartiality, integrity, trust, service, accountability and safety
Relevant tertiary qualifications with extensive IT project delivery experience in relation to IT service management
Strong communication skills and ability to work collaboratively with business users
Excellent written and oral communication skills

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Neeraj Kumar at Clicks IT Recruitment on 02 9200 4455, quoting reference NK251572AS1.


2 weeks ago

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