Insights Manager – B2B & Customer Experience Improvement
Do you want to join Australia’s leading independent insights customer experience consultancy?
This sizable agency sits in a very privileged place in the market as true researchers in business/customer service improvement.
Not only do they uniquely offer their clients a sophisticated blend of research tools used to measure, evaluative and benchmark their customer success they come up with solutions to actually improve their business models.
Specialist sectors: Government, Education, Utilities, Commercial &Finance
Specialist services: Market research, strategic consulting, management consulting training and business improvement.
Projects: Customer satisfaction, employee engagement, journey mapping, Customer Benchmarking, Surveys, Voice of the Business and mystery projects end-to-end.
The role: Due to ongoing success they are looking for an ambitious project manager / research analyst that is looking for a step up in responsibility, critical thinking, client interaction and team management.
Core skills and abilities:
As the Insights Manager you will collaborate closely with the head of sectors and lead the project end-to-end. You will be involved in data spec scoping, to questionnaire development, project management, design, sample and quota planning, field briefing, data analysis, report production and presentation delivery. You will have excellent time management skills and an overall passion for the customer experience space!
First and foremost, you’ll be a great thinker – with a rigorous, critical and analytical mind. The role will be split into: Project Management, Data Analysis, Client Account Management, Team Management and overall big picture thinking.
Whilst working day to day on research delivery, you’ll stretch and hone your wider consulting skills & knowledge as an industry expert. Overall, you will play a major role in helping the sector team become the industry leader.
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