Due to movement within our customer service function, an exciting opportunity has become available for a skilled Key Customer Service Officer to join the customer service function at BOC in North Ryde.
This opportunity will allow you access into an organisation that will enable you to utilise your strong customer service ability and ultimately set you up on the road to your ideal career. We are on the search for a motivated individual who not only has a pleasant personality but can engage customers as well as develop and nurture both new and existing customer relationships.
The opportunity offers an attractive salary and a fun and vibrant work environment where all your efforts are recognised. In addition, we will provide in-depth training and support, giving you the confidence to know that all the hard work you put in is backed up by a world class organisation.
You will be allocated your own Portfolio of customers and become their main point of contact to ensure 100% customer satisfaction.
If you are looking for an opportunity to kick start your career, then this is the role for you!
Your duties will include (but not limited to):
Proactively deliver the highest quality of customer service;
Answering incoming calls
Clients visits (on occasion)
Proactively manage customer requirements
Accurately log all calls and results into their system;
Updates customer records to reflect the customers current situation;
Follow company policies and procedures
Identify customer product requirements and implement new product changes
Identify obsolete and discontinued items and source suitable customer replacements
Develop and maintain product management and vendor relationships for insight and specific requirements.
Ongoing development of own product knowledge
To be successful in this position you will have;
Proven experience in Account Management and managing key customer relationships
Outstanding communication skills;
Be a fast learner and technically savvy;
Be a strong team player, adaptable and proactive; and
Experience working with SAP/CRM is beneficial.
A high customer focus and a drive to achieve.
Be able to work rotating hours between 7:30am to 8pm Monday to Friday
Excellent written and Verbal Communication Skills
Excellent phone manner
Knowledge of Standards, Policies and Procedures
Problem Solving ability
Time Management skills
Service Improvements ability
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