At American Express we aspire to become the world’s most respected service brand. Our values encompass customer commitment, integrity, quality, teamwork, respect for people, good citizenship, will to win, respect for others and personal accountability.
Merchant Service Japan team is a servicing responsible for end-2-end servicing of American Express Merchants for the Japan Market.
Ensuring strict adherence to our terms & conditions, policies & procedures about resolving SE set-up and maintenance requests and updating financial information for our customers
Be able to work during Japanese business hours
Strong level of quality to customers through timeliness and quality standards, in line with compliance initiatives
Provide quality and timely completion of merchant account maintenance, new account set-up, and merchant technical servicing and research tasks.
Review, analyse, and process complex maintenance requests - including all forms of critical maintenance
Review, understand and apply information from business and legal documents, i.e., company registrations, company seals etc to fulfill critical maintenance requests
Set-up new merchant accounts and branch addition to existing accounts
Data verification and timely processing of new applications follow-up of missing information to enable optimal turn-around time of applications
Attend team meetings as required, maintain prepared business schedules, plans and activities
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