Manage operational performance and quality with key Service Delivery Partners
Drive continuous improvement initiatives within the business
Excellent career progression opportunities and team culture
Your role in the future:
In your new role as the National SDP Performance Specialist, reporting to the National SDP Performance and Governance Manager you will be responsible for ensuring Service Delivery Partners (SDPs) are effective in managing their workforce quality, training and performance. Through developing an understanding of the workflows of the SDP’s, you will support improvements, manage outcomes and ensure delivery to contractual KPIs and operational performance outcomes.
You will be providing analysis, insights and data to enable the delivery of the volume of service activations in line with the corporate annual operating plan and providing reporting and commentary to enable governance of the performance of the various delivery partners who perform activations work (Fixed Wireless, Fibre, Copper governance).
In this role you will:
Provide insights into the national performance of SDPs to drive volume & quality including risk analysis and implementation of improvement plans
Produce reports and data to allow the governance of SDP performance across all technologies
Driving and escalating performance issues, quality issues and other adhoc operating issues relating to SDPs
Ensure compliance with on boarding SDPs with new products and processes
Driving Operational Excellence with SDPs
A bit about us:
nbn is the team behind the design, build and operation of the nbn ™ network. Working for nbn , you’ll be part of one of the largest technology infrastructure projects Australia has seen, providing you with loads of opportunities, great flexibility, and a collaborative culture. You’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek imaginative solutions to new questions every day.
We are dedicated to providing all Australians with access to the benefits of fast broadband. But the nbn ™ network is so much more than access to fast internet. A state of the art communications network helps ensure our digital future, and gives Australians the opportunity to be more productive, more creative, more efficient, and more connected – benefits we can all enjoy for decades to come, no matter where we live.
A bit about you:
You will have experience in driving performance outcomes through a contracted workforce ideally within a telecommunications environment. You will be adept with managing a commercial business function and have a demonstrated ability to deliver to operational targets supporting a delivery focused contractual workforce.
Excellent communication skills and stakeholder management experience for both customers and suppliers at a senior executive level internally and externally is key here.
An understanding of procurement processes with the ability to tailor to specific business requirements, coupled with a highly collaborative approach and a strong customer focus will ensure your success in this role.
How to apply:
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
nbn seeks to create an inclusive and diverse workplace that is reflective of the wider communities in which it operates. nbn is building a culture where different perspectives, thinking and skills are valued, and people are supported to achieve their potential. For us, d iversity and inclusion encompasses acceptance and respect of visible and non-visible differences, and means appreciating and celebrating that every individual is unique.
At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn ™ network.
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