Introduction into

For over twenty years
WesTrac has set the benchmark in equipment solutions, providing customers
across Western Australia, New South Wales, the Australian Capital Territory and
north-east China with award winning support across the mining, construction and
transport industries.

As one of the largest
authorised Caterpillar dealers in the world, WesTrac provides customers with a
wide array of machinery and construction equipment as well as a comprehensive
whole-of-life management solution designed to make owning and operating
equipment as easy, profitable and safe as possible.

The WesTrac Geraldton
Parts Department is seeking a motivated, team oriented Parts Interpreter/ Storeperson
to join the team.

This position is
residential Geraldton only, working a 5 days on, 2 days off roster with
rostered Saturdays and call roster.

Reporting to the Parts
Supervisor, the successful candidate will be responsible for the accurate and
efficient interpreting, picking, packing and despatch of customer parts orders.

Duties of the position

include but are not limited to:
Accurately book in/out all tools and tooling groups to WesTrac personnel
Maintain tools booked out at a minimum level; ensure that personnel with late tools are notified
Ensure that tools are in good working order with all tooling groups complete at the time they are booked in and out
Provide service and assistance to internal, new and existing WesTrac customers either via email, face to face or phone and establish the customer's needs (e.g. general enquiry, parts order or parts pricing) for prompt outcome
Utilise WesTrac systems to process customer orders as requested ensuring all information including despatch details, purchase order number and quantities accurately reflect the customer's requirements
Identify any parts requiring backorder and follow the backorder procedure to ensure the customer's order is fulfilled
Utilise WesTrac systems to establish and provide an accurate and clear response to a pricing query
Generate Back Order report on a weekly basis
Ensure WesTrac parts orders and general enquiries are processed in a timely and accurate manner

Essential Criteria:
Minimum 24 months in a customer service role or Parts Interpreter position
Excellent conflict resolution skills and demonstrated experience in navigating challenging situations
Excellent communication skills (written, verbal and interpersonal)
Intermediate computer literacy skills (MS Office Suite and internet based applications)
High level problem solving skills with the ability to ask the right questions to understand and resolve problems
Excellent time management skills and the ability to manage multiple tasks in a high pressure environment
High level attention to detail
Ability to work successfully within a team and autonomously
Proven ability to interpret procedures in a logical way
Dedication to customer satisfaction and service
High regards for Safety, Quality and Continuous Improvement
Ability to listen to customer needs and find suitable solutions
Current C class driver's license

Preferred Criteria:
Working knowledge of Caterpillar's information syste
Previous exposure to equipment parts within mining, construction, automotive industries
High Risk Licence – lift truck
Knowledge of Caterpillar systems

Company Benefits:
WesTrac offers competitive remuneration packages and many other benefits which include:
Salary sacrificing options i.e. airline membership, motor vehicle etc.
Discounted CAT products
Wellness Program
Corporate Health Program
Employee Assistance Program (EAP)
Further education assistance

3 days ago

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