Key Responsibilities• Be solely responsible for managing an allocated caseload of highly complex files, including those relating psychological and latent onset injuries, fatalities and premium/policy related reviews.• Communicate with a diverse range of stakeholders, verbally and in writing, in a professional and engaging manner, appropriate to the issue at hand.• Ensure decision making is logical, impartial and evidence based, in accordance with the Workers' Compensation and Rehabilitation Act 2003, relevant case law and the Regulator's position.• Write professional letters, proposals and reason for decision documents, which are clear and succinct, explain the application of the relevant law, the evidence considered and justify the outcome in an easy to understand manner.• Appropriately apply the concepts of natural justice, procedural fairness and/or disclosure, to ensure the appropriate release of information during the review and appeals processes.• Appropriately identify reviews that are of scheme wide importance, sensitive or high-profile in nature and appropriately refer these matters for quality checking/ management sign-off.• Identify and analyse technical, procedural and scheme-wide issues that have the potential to adversely impact review and appeals processes and outcomes and provide advice to Team Leaders/Managers.• Maintain accurate information within central databases, relating to all aspects of internal processes, particularly those relating to review timescales, deadlines, classifications, injury types etc.• Provide ad-hoc support to the leadership group through, but not limited to: • Conducting quality reviews of decisions made by AO4 Review and Appeals Officers and providing timely and relevant feedback• Developing and providing general training, coaching and support of other team members, in particular for AO4 Review and Appeals Officers and newly appointed team members, including advice on case management of more complex files• Developing and delivering training about key technical and procedural issues identified through the quality review and coaching and support processes• Review and help develop internal policies and procedures on technical matters relating to workers' compensation• Actively participate in projects• Contribute to a positive culture, embracing the vision, mission and business objectives• Work collaboratively with others to achieve results• Work with Team Leaders in managing relationships with key stakeholders, including investigating and providing advice about handling complaints.
Applications to remain current for 12 months. This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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