The Department provides administrative and procedural support to the Legislative Assembly and its committees.
Parliament of Victoria
Ongoing - full time
Hospitality and Tourism
Melbourne - CBD
$53,634 - $59,255
1618 -Senior Tour Guide October 2016.doc (Word, 867KB)
DEPARTMENT OF THE LEGISLATIVE ASSEMBLY
Senior Tour Guide
The Department provides administrative and procedural support to the Legislative Assembly and its committees. The Tours and Customer Service Unit (TCSU) provides community engagement programs, particularly tours and programs for school students. When Parliament is sitting, the Unit provides support to the Assembly Chamber.
The primary focus of this position is to provide support to the TCSU by conducting tours at Parliament House, assisting with the regional visits program, conducting metropolitan visits to schools, taking bookings for the tours program, and sharing front-of-house duties with other tour guides. The work covers non-sitting weeks, when the community engagement program is most busy, as well as sitting days, when the focus in Chamber support.
The successful applicant will be an excellent communicator, with well developed interpersonal skills, have superior customer service skills, and be team-oriented.
Applicants must be available to undertake regional presentations as part of the Outreach Program. This involves visits of approximately 2–3 days at a time in Victorian regional centres.
Parliament offers excellent conditions of employment including training and development opportunities, choice of superannuation fund and use of the Parliamentary Library.
Salary: Grade 2.2, $53,634
Term of appointment: Full time, ongoing
Applications close: 24 October 2016
Further information: Paul Groenewegen, Manager, Tours and Customer Service Unit on 9651 8434.
Re-employment restrictions may apply to recipients of VPS voluntary departure packages.
To view the position description, please click on the attachment above.
To submit an application which must address the key selection criteria listed in the position description and include a resume and covering letter, please click on the Apply Now button.
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