Collaborate with a team of high performing multi-disciplined Service Management Specialists ensuring optimised Enterprise outcomes are delivered
Working closely with the business to match demand for IT services with supply via effective prioritisation and process improvement
Engagement in Strategic Projects and leading Operational Readiness requirements and activities for all IT Services teams, improving the overall quality of Projects
Ensure that relevant business unit stakeholders/representatives are involved in designing and/or enhancing and leveraging the effective use of IT processes.
Prepare & distribute regular service level reports and capacity management reports to both IT and business unit management.
Escalation of IT performance/service delivery issues on behalf of business unit customers.
Support strategic and operational planning, specifically the Business Plan, achieving Enterprise Operational Excellence
ITIL V3 Certified (Desirable)
MUST have previous experience in sevice delivery roles
Strong relationship building capability with experience of dealing with people at all levels
Significant customer service focus, with a genuine passion for working with the customer to understand their requirements, and to meet and exceed their expectations
Strong understanding of business concepts, processes and metrics
Experience with IT Governance processes and the ITIL Framework
( SK97053A )
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