The role

Merchant Services is a fundamental part of the Group’s Payments strategy and central to our transactional and payments proposition. In order to drive P&L and market share gains it is acknowledged that the business payment acceptance proposition requires significant innovation and new product delivered and commercialised.

The Distribution Product team is responsible for managing the relationship between our Product Team and our Sales Teams (all brands).
This includes up-skilling sales teams with Payment Acceptance product knowledge to support their client end to end solution design.

Key responsibilities

  • Work collaboratively with the Senior Manager and Vendors on road shows and seminars
  • Support the Implementation and On-boarding Project Managers for Commercial and Institutional segments on complex implementations
  • Actively drive new to Bank acquisitions and cross-sell initiatives for the Payments products and uncover potential process/product improvement opportunities
  • Understand/research the latest industry trends (global and local) that is driving our Transformation and Innovation roadmap
  • Assist the Senior Manager with management of major client implementations for the Payment Acceptance portfolio
  • Support the development of internal documentation to support the BAU management of bespoke implementations and identify differences in processes
  • Develop a channel for sales staff feedback to enhance our product offering and use this channel to share our business insights
  • Develop and maintain good relationships with senior stakeholders within The Group and external vendors to ensure that they understand the business drivers and expectations
  • Provide service and support to the national sales teams to assist in securing new to bank business across Corporate and Institutional (all brands)
To be successful you will have the following experience, skills and/or qualifications
  • Minimum 18 months experience in payments acceptance. E.g. Product Teams within Fintech, Acquiring Bank, Financial institution, Schemes etc
  • Proven track record of business success, and driving business priorities, including engaging, building and leveraging effective relationships with senior executives in an institutional banking environment
  • Strong knowledge of the competitive landscape and 3rd party products and solutions
  • Results oriented, and motivated self-starter with a strong desire to learn and be successful
  • You will have project management skills and the ability to work on numerous tasks at once
  • Results driven and strong commercial acumen; have forward thinking ideas; great organisation and planning skills that combine with your strong verbal, written and presentation skills
  • Proven face to face customer experience, preferably in the commercial/corporate sector
  • The day to day tasks may change to deliver the outcomes so a flexible approach will be required
  • Influencing without ownership will be a key factor in the success of the role
Employee Benefits

Westpac Group has market leading employee benefits, financial product discounts, wholeheartedly supports Inclusion in the workforce (and we really mean it too), and believes work is something you do and not somewhere you go. Westpac is committed to creating flexibility for every employee.

2 days ago

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