Employment: Full Time | Employer: Hume Bank | Posted: Mon 17th Oct. | Application Close: 5p.m. Wed 26th Oct.. | Category: Banking & Finance

Applications Close:
Wed 26th Oct. 5p.m.

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Hume Bank is looking for a passionate and driven people leader to join our Finance & Customer Support team.

Key responsibilities include:

  • Implementing and maintaining processes to ensure that customer enquiries are being handled professionally and within customer service guidelines
  • Providing leadership, regular feedback and coaching to the team
  • Monitoring customer call volumes and resources to ensure customer expectations and team objectives are met
  • Handling escalations from the team and proactive resolution of any customer complaints
  • Coordinate and manage cross-skilling of team members to ensure achievement of team and individual objectives
  • Contribute to the development, implementation and review of policies and procedures to ensure legislative and regulatory compliance and to meet customer needs.
To be successful, you will have:
  • Minimum 2 years' experience in a team leader role within customer service/contact centre environment, financial services or related role
  • Relevant certificate or diploma qualification (commenced or completed)
  • Strong leadership qualities and a passion for developing people and teams
  • Strong problem solving skills and ability to identify process improvements
  • Exceptional stakeholder management skills
  • Excellent communication skills (written & verbal) and strong relationship building skills
  • Intermediate skills in the use of Microsoft Office and the ability to learn new systems quickly
To apply for this role, please forward your application including a current resume and cover letter to [email protected]

A position description is available at www.humebank.com.au .

Applications close: 5pm, Wednesday 26th October.

1 weeks ago

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