Every day, LexisNexis produces and provides industry-leading legal content, utilising advanced technologies, to more than five million professionals across 100 countries in the legal, corporate, government, accounting, academic and law enforcement markets.

Based in Sydney, and working with stakeholders across the wider UX, Product Management and Development teams across the globe, the User Experience Research team is at the centre of the product development process in order to inform the design of high quality and usable products that match our customer’s needs.

The User Experience Researcher will be responsible for conducting both quantitative and qualitative research throughout all stages of the product development process – from early exploratory, conceptual research to usability and post launch analysis.
Specific responsibilities will include:

  • Propose, plan, facilitate, moderate, and analyze results from user research, focus groups, usability testing and market research
  • Communicate research findings and recommendations across UX and product teams to drive informed design decisions and functionality enhancements
  • Distil findings from analysis of user research into user goals and product concepts and be able to compare and assimilate these with similar findings from other countries
  • Participate in user profile definition, ethnography, persona, and user case development
  • Manage user research participant recruiting and/or be the point of contact with outside recruiting firms.


To be successful in this role you will need:
  • A minimum of 5 years professional experience in user research covering digital interactive and high-volume, high traffic, consumer-facing web sites, mobile sites, IOS and Android applications.
  • Expert level experience with product discovery methodologies, formative usability testing and ad-hoc methods for testing usability and value of products and/or features in a fast-paced iterative environment, prior to development.
  • Experience of Userzoom and/or equivalent technologies is required, while familiarity with Axure would be a bonus
  • An MSc or MA in Human Factors, Human Computer Interaction, Cognitive Psychology, Cognitive Science, or Interaction Design would be highly desirable

Most importantly you will bring with you a strong problem-solving and analytical approach to your work, and the ability to work collaboratively across different regions and cultures as you communicate complex topics clearly both in person and in writing.

Job Posting Oct 16, 2016, 5:00:00 AM

2 weeks ago

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